Thank you for choosing Get Fit Club. This Refund Policy explains how refund requests are handled for purchases made through our website and digital fitness platform.
Get Fit Club provides digital fitness programs, workout plans, instructional video content, and related online training materials. Because our products are delivered digitally and access may be granted immediately after purchase, our refund terms differ from those that apply to physical products.
All programs sold through Get Fit Club are digital products. Customers receive online access to structured fitness programs, including workout guidance, daily training instructions, video demonstrations, and supporting materials.
No physical products are shipped. Access is provided electronically through our website and related online access pages.
Due to the digital nature of our programs, all sales are final once access to the purchased program has been granted.
By completing a purchase, you acknowledge and agree that once you receive access to the digital program, videos, workout instructions, or related materials, you are no longer eligible for a refund, cancellation, exchange, or credit for that purchase.
If a payment was completed but access has not yet been granted due to a technical issue or processing delay, customers may contact us for assistance.
In such cases, we may either provide access manually or evaluate whether a refund is appropriate.
If you believe you were charged more than once for the same purchase, please contact us immediately.
Verified duplicate transactions may qualify for a refund of the duplicated payment amount.
If you experience technical difficulties accessing purchased content, please contact us before requesting a chargeback or dispute through your bank.
We will make reasonable efforts to restore access and resolve technical problems as quickly as possible.
If subscription-based products are introduced in the future, cancellation terms and renewal conditions will be displayed clearly before purchase.
Unless otherwise stated, subscription fees already charged are non-refundable.
We reserve the right to refuse refunds when evidence suggests abuse of the refund process, unauthorized use of the platform, chargeback abuse, account sharing, or fraudulent activity.
If you believe a payment was made without your authorization, please contact your bank or card issuer immediately. You may also contact us so we can review the order information available to us.
We reserve the right to suspend access to any program connected to disputed, unauthorized, reversed, or fraudulent payments.
If you initiate a chargeback or payment dispute after receiving access to a digital program, we may provide transaction details, access records, product information, and this Refund Policy to the payment processor or financial institution.
We also reserve the right to suspend or terminate access to purchased content during or after a payment dispute.
We may review refund requests on a case-by-case basis only in exceptional circumstances, such as duplicate charges or unresolved technical access problems.
Submitting a refund request does not guarantee that a refund will be approved. Any approved refund is made at our sole discretion and may depend on the circumstances, transaction status, and whether access to digital content has already been granted.
If you have questions about this Refund Policy or need help with your purchase, please contact us:
Email: support@get-fit-club.com
Please include your full name, email used for purchase, purchase date, and a brief explanation of your request so we can review it faster.